Clear guidelines for scheduling pickups in the USA and receiving deliveries in Jamaica. Learn about requirements, timelines, and what to expect.
This Pickup & Delivery Policy defines how services are scheduled, coordinated, priced, and completed by KirkDon Shipping LLC — ensuring transparency, consistency, and reliable service execution.
Service areas, availability, and requirements
Optional delivery terms and limitations
In-person collection process and ID rules
Pricing factors, windows, and coordination
Rescheduling, fees, and consequences
We offer scheduled pickup services in select U.S. locations. Simply schedule a pickup, and we'll come to you.
Surrounding areas may be available. Contact us to confirm coverage for your specific location.
Pickup must fall within our active service areas.
Pickups depend on current route schedules and capacity.
Pickup is not confirmed until acknowledged by KirkDon Shipping LLC.
Subject to vehicle space and operational feasibility.
Get a Quote: Contact us for specific pickup pricing based on your location and shipment details.
Call, email, or use our online form to request pickup
Share address, item count, and preferred date
We'll confirm availability and provide pickup details
Pack and label items, have ID ready
Be available during scheduled window
For your convenience, we offer delivery services across Jamaica. Delivery is quoted after your shipment arrives and is based on several factors.
Delivery is optional and not included in standard shipping fees.
Delivery fees are quoted after shipment arrival in Jamaica, not at booking.
Pricing depends on item quantity, location, routing, and availability.
What it means: Number of barrels, boxes, or packages
Impact: More items = higher cost due to vehicle space and handling time
What it means: Your delivery address in Jamaica
Impact: Distance from our hub affects fuel and time costs
What it means: Road conditions and accessibility
Impact: Difficult terrain or narrow roads affects pricing
What it means: Vehicle and driver availability
Impact: High-demand periods may affect scheduling and cost
Wait for Arrival Notification — We'll contact you when your shipment clears customs
Request a Quote — Tell us your delivery address and item count
Receive Quote — We'll provide a delivery price based on the factors above
Accept & Schedule — If you accept, we'll confirm your delivery date
Alternative Option: You can always opt for free self-pickup at our Chantilly, Westmoreland location (includes 7 days free storage).
The Company reserves the right to decline delivery or require customer pickup for safety and operational reasons.
We reach out right away to explain and discuss options.
If conditions improve, we offer a new delivery date.
We may suggest a nearby accessible location.
If no alternatives exist, customer pickup at our Jamaica hub applies.
Our Commitment: We make every reasonable effort to deliver to your location. Our team will work with you to find a solution.
Save on delivery costs by picking up directly from our Jamaica facility. This option includes 7 days of free storage.
Address: Chantilly, Westmoreland, Jamaica
Hours: Contact us for current operating hours
Contact: 876-995-7263
Government-issued photo ID (driver's license, passport, national ID)
Have your tracking number, barcode, or shipping receipt ready
Your ID must match the recipient name on the shipment
Bring appropriate vehicle to transport your items
Clear any outstanding fees or storage charges before release
You receive seven (7) business days of free storage after we notify you that your shipment is ready.
After the free period:
Plan your pickup within the free period to avoid charges.
Failed pickup or delivery attempts due to customer-related issues may result in additional charges.
Double-check all information before scheduling
Be available during the entire pickup/delivery window
Have all items ready well before scheduled time
Keep phone accessible for driver contact
Clear access paths and inform gate security
Pay all fees before scheduled date
Communication is Key: If you realize you won't be available, contact us ASAP. We can often reschedule without fees if given sufficient notice (24+ hours preferred).
All pickup and delivery timelines are estimates only and are not guaranteed unless expressly stated in writing with an authorized signature.
Unexpected traffic, accidents, road closures, or construction delays
Rain, storms, flooding, or other adverse weather conditions
Mechanical problems, breakdowns, or maintenance needs
Higher than expected pickup/delivery volume on certain days
Extended time at previous stops, access issues, or documentation delays
Emergencies, route changes, or other unexpected events
Planning Tip: When scheduling, build in buffer time. Don't schedule critical commitments immediately after pickup/delivery windows.
Have questions or ready to schedule? Our team is here to help every step of the way.
516-808-2171
Tap to Call Jamaica Hub876-995-7263
Tap to Call Email Supportkirkdonshipping25@gmail.com
Send Email Schedule PickupBook Online Anytime
Schedule NowUSA Office: Monday – Saturday, 9:00 AM – 6:00 PM EST
Jamaica Hub: Contact for current operating hours
Messages left after hours are returned the next business day.
By using KirkDon Shipping LLC pickup or delivery services, you confirm that you have reviewed, understood, and agreed to the terms outlined in this Pickup & Delivery Policy.
Your continued use of our services serves as formal acceptance of this policy.
